Goods delivered in good condition cannot be returned.
In the event that your orders are not complete or mixed up, the company will take full responsibility as long as the fault is from the company.
Once your order is dispatched, refunds are not possible.
You are eligible for refunds only if payment has already been made for an item that is not available or out of stock. Refunds are done within three (3) working days from date of complaint lodgement.
Our operational hours is 8:00am – 5:00pm from Monday – Friday. All orders placed outside the operational days and hours will be attended to on the next working day.
Delivery within Lagos metropolis takes two to three (2-3) working days after dispatch. For outskirts of lagos, it may take up to four (4) days. Delivery for outside Lagos orders takes three to five (3-5) working days. Kindly note that dispatch days are not included in the estimated delivery timeline. We also do not work, dispatch or deliver on weekends and public holidays.
Delivery address for shipment must be detailed. It must include house number, street address, nearest bus stop, and area/axis. Eg, a detailed address will look like this: Suite F7, Alake Plaza, 49 Ogudu road, Emmanuel high bus stop, ogudu, ojota (right beside DHL). We will not be responsible for delay in order shipment due to incomplete or inaccurate information for delivery purposes.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
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